FAQ’s

Payment terms/options are available upon approval for your freight shipping account with us. We also do accept, Visa, MasterCard, Discover and AMEX.

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.

DWIR operates an 'unknown shipper policy' for first-time customers. If you are shipping with GFL for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the GFL network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of GFL. GFL has no control over these requests.

Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myGFL may be useful if you import shipments frequently.